FAQ
Custom-made or Special Order Items
Custom-made or Special order items are not returnable.
Free shipping
Free shipping applies to continental USA for all orders over $50
Shipping Time
Estimate your shipping time before you order. Most standard items ship from our warehouse in Nashua, NH Zip Code 03060. Remember, custom-made items need to be made before shipping and may originate from another zip code.
Credits
Credits/refunds will be issued to the credit card used on the order. If payment received was cash or check, we will refund by check to the Billing Address used on the order. Orders shipped via FedEx, UPS or USPS are charged freight both ways on refused shipments and freight is not refundable in the event of return. Credits for approved return orders over $200.00 will be issued via company check due to high credit card return fees.
Shipping and Damage Claims
If your shipment has arrived damaged, please contact your local FedEx or UPS customer service within 5 days of receipt to report the damage. Save all packaging materials for the representative to inspect. The freight carrier will inspect and pick up the damaged merchandise and return it to State of Nine Ltd.
Manufacturers Warranties
Merchandise that is covered by a Manufacturer's Warranty is sold with the warranty by the manufacturer and extended to the purchaser. Should you need assistance, we will be happy to assist in obtaining fulfillment of a Manufacturer's Warranty. Other than applicable Manufacturer's Warranty, there are no warranties, express or implied.